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Frequently Asked Questions (FAQ)
1. How do I place an order with APEX FURNITURE?
You can place an order through our website www.apexfurniture.com.bd, our official Facebook page, or by visiting any of our showrooms.
2. Do you offer customization on furniture designs?
Yes, we offer customization services for select furniture items. You can contact our customer service team for more details and discuss your specific requirements.
3. What are your payment options?
We accept a variety of payment methods, including cash, credit/debit cards, online payments, and mobile wallets like Bkash and Nagad. We also offer 0% EMI for up to 3 months through 32 partner banks.
4. What is the delivery time for orders?
Delivery times vary based on the product and location. Typically, we deliver within 7-14 business days for in-stock items. Custom-made products may take longer, depending on the design complexity.
5. Do you offer warranty on your products?
Yes, all APEX FURNITURE products come with a [insert warranty period] warranty that covers manufacturing defects. Warranty does not cover damage due to misuse or normal wear and tear.
6. Can I return or exchange a product?
Yes, we accept returns or exchanges under certain conditions. Products must be returned in their original condition within [insert period] days of delivery. Please contact customer service for more information.
7. Do you offer installation services?
Yes, we provide free installation services for most of our furniture items. Our expert team ensures proper setup and installation at your home or office.
8. How can I track my order?
Once your order is confirmed, you will receive updates via SMS or email. You can also track your order by logging into your account on our website.